Patients Charter

Our Commitment to you

• Treat all patients equally with dignity and respect
• Support patients in leading a healthier lifestyle and provide up to date information so an informed choice can be made
• We will listen to you and involve you in decision making regarding your treatment and care
• We welcome and consider all feedback from patients and encourage patients to join our Patient Focus Group
• We will review our services regularly with he aim to improve systems, procedure and care for our patients
• Working with our values in mind— being patient and community focused practice, collaborative working for the benefit of patient care, delivering quality care and services, promoting healthier lifestyles and alternative pathways for health conditions and lastly, being a caring practice to all our patients.

Please help us by committing to the following

• Please keep appointments made or cancel in good time so another patient may benefit from the appointment
• Remember home visits are for patients who are housebound—it is not guaranteed that a clinician will visit
• Follow up on test requests a week after your test. Remembering that should there be any abnormalities you will be contacted by the surgery promptly
• Use the automated patient check in on the wall adjacent to the reception desk, on arrival for your appointment or report to the practice support team to be arrived.
• Remember that if you are late for your appointment the clinician may not be able to see you and you will be asked to rebook
• Bear with us if there is a delay—This is probably due to another patient requiring additional time at an emergency. We will try to keep you informed of delays