Appointments

Before requesting an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.

There may be alternative health support available to you, our practice support team are trained to identify when this is a suitable pathway for our patients. They are able to offer referrals and/or appointments for MSK Physiotherapy for pain and first contact physio appointments, and to our social prescribing service that is able to assist with many different social and community issues that can affect a person’s health.

How to request an Appointment

You can request an appointment in the following ways:

Consultations are by appointment only.

Urgent (Same Day) Appointments

If you have an urgent problem during surgery hours, please call us on 020 8696 5508.

These appointments are used on the day for emergencies only.

Please see our Urgent Problems and Out of Hours page for more information.

Evening Appointments

For our patients who are unable to receive a telephone consultation during working hours or would struggle to attend the practice during the day we offer evening appointments. From 18:30 to 20:00, every Tuesday and Wednesday for a GP.

Phlebotomy Services

We do not currently have a phlebotomy service at the practice. All blood tests can be performed at:

Gracefield Gardens Health & Social Care Centre, 2-8 Gracefield Gardens, London SW16 2ST

Special Clinics

For more information please visit our Clinics and Services page.

Cancelling an Appointment

Please let us know in good time if you cannot keep your appointment so that we can offer it to another patient.

You can cancel an appointment by using one of the following methods:

Lambeth Access Hub

If we cannot accommodate your request for an appointment our receptionist will offer you an appointment at one of Lambeth’s access Hub.

The access Hubs are in different areas of Lambeth and may be more suitable if you are not local to the practice when the appointment is required.

For more information on the Lambeth Access Hubs please visit:
www.lambethgpfederations.nhs.uk/access-hubs.

Interpreters

If you require an interpreting service for your consultations with the doctor or nurse, we will gladly arrange this for you. Please tell us when you book an appointment.

Late Policy

The practice has agreed that if you are more than 10 minutes late we cannot see you and you will have to rebook. This policy is intended to help doctors and nurses keep to time and reduce waiting times for all patients.

Failing To Attend An Appointment

Please be aware that the average cost of an appointment not being attended (DNA) is £120 and that millions of pounds a year are wasted by patients failing to attend appointments.