Urgent Problems and Out of Hours

Life Threatening Emergencies

In a life-threatening emergency, such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.


The practice is not equipped to treat certain minor injuries like small cuts and severe joint sprains.

Please visit our Treatment Room to find our local Minor Injury Units.

Alternatively if the injury is more severe or may involve a broken bone then you should attend the A&E (accident and emergency) department at your nearest hospital.

In the event of poisoning or overdose please go directly to the nearest A&E department immediately.

Urgent Problems During Surgery Hours

There are a small number of urgent appointments each day for medical problems that can not wait until the next available appointment.

If you have an urgent problem during surgery hours, call the surgery on 020 8696 5508.

When contacting the practice on the day for an urgent appointment, the receptionist will ask you some information about the problem, at the doctors request, this is to enable the doctor on call to determine how quickly you will need to be seen.

Urgent appointments are for genuine emergencies that cannot wait until the following morning. There will only be sufficient time to discuss the one urgent problem with the doctor.

How to Get Help when the Surgery is Closed

If you have an urgent medical problem outside normal surgery hours, and you need help fast, but it is not life threatening – call 111 – Available 24 hours a day, 365 days a year. If it’s a life-threatening emergency call 999.

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency. Calls to 111 are free from landlines and mobiles

When to Call 111

  • You think you need to go to A&E or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to Call 999

Call 999 for life-threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours the practice remains your first point of contact for all routine requests.